WHY DID MY PAYMENT FAIL?
If your payment for an order has failed, it may be due to the following situations:
CVV/CVC Code: The CVV/CVC code is the 3-digit code on the back of your credit card as shown in the example below.
Please note that an incorrect CVV/CVC code can cause payment failure. Please verify that you have entered the correct card security code and try again.
Insufficient funds: If you see an “Insufficient Funds” error when you make a payment with your credit card, please make sure that you have sufficient funds in your account in order to proceed.
Exceed Credit Card limits: Please make sure the order amount does not exceed your credit card limit.
Verification failed: If your order has been canceled for security reasons, your payment will not be sent to us. In this situation, some banks will hold the payment for up to 7 business days before releasing it back to the cardholder. Contact your bank or card issuer if you have any questions about this. To proceed with your order, use another payment method.
If you have been charged but your order status is unpaid, please contact us for confirmation with transaction ID or PayPal payment receipt.
Still need help? Please visit our help center.